Datto.
Product UX UI designer to redesign Datto RMM SAAS / February 2019 - August 2019 (Remote)
“Charlotte was key in defining the brand and design of the company's flagship application. She has keen attention to detail and her designs and collaborative approach with developers enabled for a UI that won the praise of both the company and clients alike.”
— Damian Green, director at GCODERS Ltd
Challenge.
Make Datto RMM the best and the indispensable remote control management tool on the market.
Consider the user and his experience
Design real time data-driven featured
Be the most efficient, reliable and smartest RMM tool of the future
Increase the business revenue and become #1 on the market by 2020
Process.
Discovery.
I have first assessed the platform, conducted a usability test, look at the analytics, discuss with the stakeholders, understand the users and the product. Then we defined the problems and prioritised them in a backlog.
Design.
Their priorities were to re-design the full navigation and create a dashboard. Inline with the outputs of the discovery phase, I have conceptualised few different interactive concepts and wireframed the one which met the requirements and solve the issues.
Development.
Lastly I have designed flexible templates, established an atomic design system and worked closely with the FE teams to adjust the final interface.
Takeaway.
Listening and envolving users at an early stage in the process has been crucial to RMM large success. I realised how important it is to bring the users in board, regulary consult them and get their inputs through the design process.